{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact-us/kundenservice.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contact-us/kundenservice.html","location":{"base":"/contact-us/kundenservice.html","queryParams":{}},"data":{"jcr:title":"Service-Anfrage","title":"Kundenservice – Kontaktformular – Alpine","breadcrumbname":"Kundenservice – Kontaktformular – Alpine","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","disableMultiLanguage":false,"meta_description_seo":"Bitte füllen Sie das Formular aus, um den Kundenservice von Alpine zu kontaktieren. Unser Service-Netz wird Ihre Anfrage so schnell wie möglich bearbeiten. ","meta_robots_index":"index","translationWorkflow":"translation","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_371892061":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Unsere Kundenservice-Teams stehen Ihnen von Montag bis Freitag
von 9 bis 18 Uhr zur Verfügung (ausgenommen Feiertage). Kontaktieren Sie
einen Berater unter 0800 808066, um innerhalb von 24 Stunden eine Antwort zu erhalten.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfelder","helpText":"Damit wir spezifisch auf Ihre Anfrage antworten können, wählen Sie bitte ein Thema aus dem Dropdown-Menü.","vehicleSectionTitle":"Informationen zum Fahrzeug:","titlePrefix":"Ihre Anfrage","submitButtonLabel":"weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Führen Sie Ihre Anfrage näher aus","selectLabel":"Wählen Sie das Thema Ihrer Anfrage","errorMessage":"Geben Sie Details zu Ihrer Anfrage an","types":{"1":{"key":"mutlimedia-services-connectes","type":"Multimedia und digitale Dienste"},"2":{"key":"service-apres-vente","type":"Aftersales-Service"},"3":{"key":"my-alpine","type":"Mein Espace-Kundenbereich: My Alpine"},"4":{"key":"livraison-vehicule","type":"Lieferung Ihres Fahrzeugs"},"5":{"key":"pieces-de-rechange-indisponibles","type":"Nicht verfügbares Ersatzteil, das den Stillstand Ihres Fahrzeugs verursacht"}}},"attachment":{"errorMessageSize":"Die Grösse des Anhangs entspricht nicht dem geforderten Format","errorMessageMissing":"Bitte laden Sie ein Dokument hoch","formatsLabel":"Zugelassene Formate: jpg, jpeg, pdf, png. Maximale Grösse: 5 MB.","isVisible":true,"errorMessageFormat":"Der Anhang entspricht nicht dem geforderten Format","attachments":{"1":{"title":"Sie können nachfolgend Dokumente hochladen, die die Verarbeitung Ihrer Anfrage erleichtern","isMandatory":false,"introduction":"Beispiel / Dokumententyp für die Anfrage"}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0_1965314418":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

* Die mit einem Stern markierten Angaben sind zur Bearbeitung Ihrer Anfrage zwingend notwendig.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"/mention-legales.html","text":"Rechtliche Hinweise","type":"link","openInNewTab":false},"2":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false},"3":{"text":"Cookies verwalten","type":"cookiesConsent","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Service-Anfrage","url":"/contact-us/kundenservice.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Fahrzeug","url":"/contact-us/kundenservice/your-vehicle.html","components":["one/components/common/leadform/slice134v0"]},{"title":"Kontaktdaten","url":"/contact-us/kundenservice/contact-details.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"Bestätigung","url":"/contact-us/kundenservice/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contact-us/kundenservice.html","nextStep":"/contact-us/kundenservice/your-vehicle.html"},"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Service Request","stepperTitle":"Kontaktieren Sie unseren Kundenservice","sling:resourceType":"one/components/common/structure/caseFunnelParams","labels":{}},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","enginesTypes":{"1":{"label":"Engine Label(example : \"Hybrid\")"}},"receipt":{},"address":{"postalCodeError":"Falsche PLZ","addressMain":"Adresse","searchError":"Bitte der Suche gab es einen Fehler. Bitter erneut versuchen.","addressSecondary":"Adresszusatz","localityError":"Falscher Ort","addressError":"Falsche Adresse","fillInAddress":"Bitte geben Sie Ihre Adresse ein","fillInAddressManually":"Bitte geben Sie Ihre Adresse manuell ein","locality":"Ort","postalCode":"PLZ"}},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" ","modelDisclaimerTitle":"Impressum","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecoBonusLabel":" "},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"In meiner Nähe","searchPlaceholder":"Geben Sie Ihre Adresse oder Ihren Standort ein ","title":"Wählen Sie Ihren Alpine Store","filterResults":"Filter","geolocalisationErrorMsg":"Fehler bei der Lokalisierung, bitte versuchen Sie es noch einmal.\r\n","favoriteDealer":"Bevorzugter Alpine Store","legend":{"info":"Entdecken Sie unsere Alpine Stores und autorisierten Partner. \r\n","major":"Alpine Store","minor":"Partner Alpine"}},"cta":{"selectAsFavorite":"Als bevorzugten Alpine Store auswählen","backToMapView":"Zurück zur Kartenansicht","seeOpeningHours":"Alle Öffnungszeiten anzeigen","seeAllDealers":{"link":"/alpine-center.html"},"select":{"label":"Auswählen"},"expandResults":{"label":"Mehr Ergebnisse anzeigen "},"contactUs":{"link":"/contact-us/alpine-center.html","label":"Kontaktieren Sie uns"}},"info":{"openingDoors":"Geöffnet von {startDate} bis {endDate}","openingHours":"Öffnungszeiten","exceptionallyClosed":"Ausnahmsweise geschlossen am {date}","closed":"Geschlossen","opened":"Geöffnet","direction":"Richtung","vacations":"Ferien von {startDate} bis {endDate}","nextOpening":"Öffnet wieder am {date}","spokenLanguage":"Gesprochene Sprache","contactDetails":"Kontaktdaten","website":"Website","services":"Services"},"onlineAppointment":{"label":"Online-Termin","reassuranceMsg":"Bestätigung Online-Terminvereinbarung\r\n"},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"tyreLabelling":{"frontTyresLabel":"Vorderreifen","rearTyresLabel":"Hinterreifen","tooltipTitle":"Energieetiketten für Felgen und Reifen","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Hier können Sie auf die Reifenetiketten zugreifen, die mit Ihrer Konfiguration kompatibel sind.

Indem Sie auf jedes Etikett klicken oder den QR-Code mit der Kamera Ihres Smartphones scannen, können Sie direkt auf der Website der Europäischen Union auf das detaillierte Produktblatt für den entsprechenden Reifen zugreifen.

Aufgrund der Besonderheiten der Fahrzeugproduktion können mehrere Labels angezeigt werden.

Wenden Sie sich für weitere Informationen an Ihren Händler oder besuchen Sie https://www.renault.de/eu-reifenverordnung.html

"},"googleMapsParams":{"region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"transverseParams":{"hideRegistrationNumber":false,"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Meine Finanzierungs-Simulation ändern","leadUrls":{}}},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"consumptionEfficiencyGraph":{"efficiencyTitle":"Energieeffizienz","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":true},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de-de","rootPath":"https://www.alpinecars.de/"},"2":{"language":"de-at","rootPath":"https://easyconnectstore.renault.no/content/alpine/at/de/index.html"},"3":{"language":"de-ch","rootPath":"https://easyconnectstore.renault.no/content/alpine/ch/de/index.html"}},"sitelangs":{"1":{"language":"de-ch","continueCTA":"Weiter","rootPath":"/contact-us/kundenservice.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"2":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"https://fr.alpinecars.ch/contact-us/service-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.alpinecars.ch/ci-contatti/richiesta-assistenza.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"de","countryName":"Switzerland","brand":"alpine","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-CH","rtl":false,"country3":"CHE","product":"ALPINE"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"3fe308a8-76b3-4944-bf18-e6eeb9c1e620","enableConsentMode":true,"pagePolicyLink":"/cookies.html"}},"gigyaParams":{"enabled":true,"dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://de.alpinecars.ch/contact-us/kundenservice.html"}],"meta":[{"name":"description","content":"Bitte füllen Sie das Formular aus, um den Kundenservice von Alpine zu kontaktieren. Unser Service-Netz wird Ihre Anfrage so schnell wie möglich bearbeiten. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"contact-us|customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Service-Anfrage"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Alpine Schweiz ","url":"https://de.alpinecars.ch/"},{"title":"Kontaktieren Sie uns","url":"https://de.alpinecars.ch/contact-us.html"},{"title":"Kundenservice – Kontaktformular – Alpine","url":"https://de.alpinecars.ch/contact-us/kundenservice.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/transverseParams","one/components/structure/professionalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}